![]() (Make sure you have enough free space to keep the app up to date) Your Smart Device must have the latest version of the Night Owl X / X HD App downloaded from the App Store or Google Play Store.Your Smart Device must support 3G, 4G, or 4G LTE.The coverage in your area must support 3G, 4G, or 4G LTE.Ensure your Smart Device meets the minimum requirements listed below:.If you are not sure if your recorder is properly connected to the Internet or you don’t know how to check it, please click DVR / NVR Troubleshooting. NOTE: Please make sure your Smart Device is connected to the same local network (router) as the recorder. Make sure your recorder and your Smart Device are both properly connected to the Internet.You can visit your product’s Series page at and/or doublecheck your Quick Setup Guide to verify you are using the right app. First, ensure you are using the right mobile app for your recorder.If you are experiencing playback or connection issues, such as slow video / freezing or connection failure, follow the steps below. ![]()
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